Shipping & Returns

We ship throughout the contiguous United States using UPS. The shipping choices displayed at checkout depend on the contents of your order and its destination.

Perishable foods are packed with insulation and ice packs and generally travel by UPS Second Day Air. Customers may upgrade to UPS Next Day Air at the calculated UPS rate. For nearby destinations where UPS Ground is expected to arrive within one or two business days, Ground may also be available.

Non-perishable orders may qualify for standard flat-rate shipping or calculated UPS service. Fragile items are carefully packed and charged according to the number of fragile items in the order.

We do not ship to international addresses, PO boxes, APO or FPO addresses. For possible shipment to Alaska or Hawaii, please contact us before ordering at orders@talbottandarding.com.

Shipping charges depend on the contents, size, and destination of your order. The available options and exact cost will be shown at checkout before payment.

Perishable orders use regional flat rates for UPS Second Day Air:

Destination

Smaller orders

Larger orders

Nearby / Northeast

$17

$21

Central / Mid-distance

$25

$34

Long-distance

$39

$54

These rates help cover insulated packaging, ice packs, and expedited delivery. UPS Next Day Air is available at the calculated UPS rate. Nearby customers may also see calculated UPS Ground when delivery is expected within one or two business days.

Orders generally leave our shop within one to three business days, most often within one or two business days. Transit time begins when UPS receives the package—it does not include the time needed to prepare your order.

To protect perishable foods, we generally avoid shipping packages that would remain in transit over a weekend. An order placed later in the week may therefore ship the following Monday.

If you need an order by a particular date, especially for a holiday or event, please contact us before ordering at orders@talbottandarding.com. We recommend allowing extra time and choosing UPS Next Day Air when timing is especially important.

Perishable orders are packed in insulated packaging with ice packs selected for the contents, destination, season, and expected travel time.

Ice packs may be partially or completely thawed when the package arrives. This does not necessarily mean the food is unsafe. Please unpack the shipment promptly and refrigerate all perishable products upon arrival. If you have concerns about the condition of an item, contact us within 24 hours.

Yes. We will email tracking information after your package leaves our shop. Carrier estimates can change because of weather, service disruptions, or other conditions outside our control.

Yes. Enter your message in the “Gift Message” box on the Shopping Cart page. We recommend letting the recipient know that a perishable package is coming so it can be unpacked and refrigerated promptly.

Please email orders@talbottandarding.com as soon as possible. We will do our best to help, but changes or cancellations may not be possible once an order has entered preparation or shipping.

Please carefully review the delivery address, including any apartment, suite, or floor number. Address corrections after shipment may cause delays and additional charges.

Please unpack and inspect your order promptly. If an item arrives damaged, compromised, or otherwise unsatisfactory, email orders@talbottandarding.com within 24 hours of delivery. Include your order number, a description of the problem, and photographs of the package and affected items when possible. Please do not discard the items until we have responded.

We may occasionally need to make a substitution because of seasonal availability or limited supply. Any substitution will be of equal or greater quality and value.

We will always try to assist with delivery problems, but we cannot be responsible for damage or loss caused by:

• An incorrect or incomplete delivery address
• A recipient who is unavailable to receive the shipment
• A package left unopened or unrefrigerated after delivery
• Theft or loss after confirmed delivery
• Weather, natural disasters, or other carrier disruptions outside our control
• Items discarded or consumed before we have had an opportunity to review the concern

To inquire about the possibility of canceling or changing your order, please send an email to orders@talbottandarding.com. While we will do our best to accommodate cancellation or change requests, it may not always be possible due to shipping logistics. Please contact us for more information and so we may assist you as best we can.

Yes, we are happy to include personalized messages with gift orders. Simply add the message you wish to be included with your gift in the “Gift Message” text box on the Shopping Cart page at checkout.

Upon receiving your order, please unpack and inspect the contents as soon as possible. Should any of the contents appear damaged due to transport or heat, contact us at orders@talbottandarding.com. All claims must be filed within 24 hours of receipt.

We will do everything possible to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:

Delayed deliveries due to inclement weather or “Acts of God”

Incorrect delivery address provided with an order

Unopened shipments

The intended recipient is not available to receive the package

The package is lost or stolen after delivery confirmation is received from our shipping carrier

Items that have been discarded or consumed